Privacy Policy

Plus Passive Fire places great value on upholding customer privacy and we recognise that the protection of personal information is important to our customer. The following privacy policy applies to all Plus Passive Fire customers, and conforms to internet privacy standards.

If you have any concerns or queries regarding this policy, you can contact us via 1800 PASSIVE or team@pluspassivefire.com.au

Collection of Information

Due to the nature of our business, it is necessary to obtain personal information to complete purchases. We will only ask for and use your personal information if it is needed to conduct business and communicate with effectively.

All communications, particularly email will be collected when regarding sales, support and accounts so that business can be efficiently conducted.

Storage of collected information

The security of our customers is of great importance, when sensitive information is collected (particularly credit card numbers), is protected. When credit card details are collected, they are only used to process a transaction and are never stored.

We follow industry standards to protect personal information that it is collected, so that our customers’ privacy is protected.

Access to Collected Information

Should your personal information change, or if you no longer desire our services you can correct, update, delete or deactivate by emailing us a team@pluspassivefire.com.au

Orders

If you purchase products or services from us, we may ask for personal information from you including, your name, email, address and financial information.

We use this information for customer service and billing purposes, or if we have issues when executing your order, we will use the information to contact you.

Communication

Plus Passive Fire uses personal information for identification process so that we can better communicate with our customers.  We may also use this information for other purposes such as promotional emails. If at any time a customer does not wish to receive these they can contact us via team@pluspassivefire.com.au.

Third Parties

Plus Passive Fire may use third parties to provide essential services for our business processes. We may share your details to a third party if necessary to fulfil a service. These third parties are prohibited from using your personally identifiable information for any other purpose. Plus Passive Fire will not shares its customers information for unrelated uses.

Legal

Plus Passive Fire reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Plus Passive Fire site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.pluspassivefire.com.au.

Changes to Privacy Policy

Should we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently.